Outpatient Ambulatory Surgery CAHPS

Experience that matters

Arbor has been conducting OAS CAHPS surveys for Hospitals and ASC's since their introduction. We've learned the ropes so you can focus on delivering the best care possible.

Common Sense Pricing

One of the most common reasons our clients prefer us over our competitors. Pricing that fits your size, your needs, and your budget. No gimmicks and no year-end surprises.

The Data you really need

The survey industry is filled with services that don't actually serve. We only deliver insights that meet statistical significance to help save you time, money and effort.

Timely service

As a smaller company, we often have to work harder than our competitors. One call is all you need to get answers with Arbor. No more phone trees or waiting days for a call back.

HOPDs and ASCs differ. so do OUR PLANS TO MEET YOUR NEEDS.

Although patients receive care in different places, the role that every ASC and HOPD plays is the same. From Network Affiliates to Freestanding ASC’s to Critical Access HOPD’s, we deliver the same commitment to each and every client. 

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OAS CAHPS Compliance

  • Full CMS Compliance
  • Up To 5 Survey Attempts Per Patient
  • ArborOnLine Portal Access

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ARBOR
Signature

  • All COMPLIANCE Benefits
  • Quarterly CAHPS Report
  • Frequent Updates of Results
  • Standard Dashboard

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ARBOR
premier

  • All SIGNATURE Benefits
  • Quarterly Executive Summary
  • Summary Presentation + Q&A
  • Custom Questions + Comments
  • Fully Customized Dashboard

Frequently asked questions

This is one of the most commonly asked questions across all CAHPS surveys in the last year. The answer depends on a number of factors including financial resources, timeline to deploy regulatory frameworks and risk tolerance, to name a few. We encourage every HOPD and ASC to determine these competencies for themselves, then consult with us to weigh the costs and benefits. 

We’ve had the opportunity to work with many ASC’s and HOPD’s who are now participating in OAS CAHPS during the voluntary reporting phase. The biggest benefit is that they are positioning themselves for success by a) knowing where they score relative to other facilities. This is important to help them b) understand where improvements need to be made so that they c) don’t end up on the wrong end of the reimbursement model when CMS implements the pay-for-performance standard. 

Absolutely! Even once CMS has implemented the pay-for-reporting standard, certain guidelines will permit a facility or department to file an exemption request. Contact us for more information.

Absolutely not! One of Arbor’s most popular features is our straight-line pricing. When you sign up for our services, what you see in your contract is what you should expect on your invoice. It’s budgeting made simple!

We take patient privacy very seriously at Arbor. Understanding that patients may be in a very delicate state following treatment, we’ve taken extra care to implement safeguards within our systems to prevent any possibility of their privacy being compromised.

The short answer is – yes we do! We love the opportunity to speak with referrals for new business. It’s an affirmation that we are serving our clients well and they are getting maximum value from Arbor’s services. Know someone at another facility with a common management team or other affiliation? Pass along the savings!

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