Hospital
CAHPS

Experience that matters

Since it's inception, Arbor has been conducting the HCAHPS survey using telephone mode for large and small hospitals alike. Trust your patient contact with an experienced team.

Common Sense Pricing

One of the most common reasons our clients prefer us over our competitors. Pricing that fits your size, your needs, and your budget. No gimmicks and no year-end surprises.

The Data you really need

The survey industry is filled with services that don't actually serve. We only deliver insights that meet statistical significance to help save you time, money and effort.

Timely service

One call is all you need to receive answers with Arbor. No more phone trees or waiting days for a call back. You’ll know your point of contact by name and can always expect excellent service.

Our Results Speak For Themselves

Has your Hospital been struggling to achieve the results you deserve? We work carefully with each of our clients to help discover the driving forces behind HCAHPS scores, Star Ratings and more.

HOSPITALS DIFFER. SO DO OUR PLANS TO MEET YOUR NEEDS.

Although patients receive care in different places, the role that every hospital plays is the same. From Network Affiliates to Critical Access Hospitals, we deliver the same commitment to each and every client. 

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HCAHPS Compliance

  • Full CMS Compliance
  • Up To 5 Survey Attempts Per Patient
  • ArborOnLine Portal Access

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ARBOR Signature

  • All COMPLIANCE Benefits
  • Quarterly CAHPS Report
  • Frequent Updates of Results
  • Standard Dashboard

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ARBOR
premier

  • All SIGNATURE Benefits
  • Quarterly Executive Summary
  • Summary Presentation + Q&A
  • Custom Questions + Comments
  • Fully Customized Dashboard

Frequently asked questions

Yes, Arbor is CMS-authorized to conduct HCAHPS as well as OAS CAHPS surveys for Hospital Outpatient Departments. Additionally, we can survey swing bed patients (though these are not counted or accepted by CMS), EDPEC and other outpatients. There’s something for patients at all levels of the care spectrum! 

Yes, we are happy to work with clients of all shapes and sizes. As a smaller company ourselves, we admire hospitals that may be exempt from HCAHPS but choose to do so to improve patient experience. We also have solutions for facilities with low response rates on top of their already low volume. Ask us about it today!

We will never charge extra if it takes more than one attempt to reach a patient. In fact, CMS allows us to call each patient up to 5 times! However, there are certain instances where completed surveys above the agreed-upon yearly target may occur, resulting in a small fee. We do our best to curb this by working closely with clients to understand their needs and volume before a new project is started. You will never be charged for anything outside of what is written in your contract. 

We take patient privacy very seriously at Arbor. Understanding that patients may be in a very delicate state following treatment, we’ve taken extra care to implement safeguards within our systems to prevent any possibility of their privacy being compromised. The data submission process alone includes secure file transfer protocols, our own protected data portal, and encrypted email.

Yes we do! We love the opportunity to speak with referrals for new business. It’s an affirmation that we are serving our clients well and they are receiving maximum value from Arbor’s services. Know someone at another facility with a common management team or other affiliation? Pass along the savings!

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