HCAHPS consulting

Arbor Associates, Inc.

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D.D. Bainbridge & Associates, Inc.

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Quality You Can Trust

There is a difference between interest and commitment. When you’re interested in doing something, you do it only when it is convenient or you must. When you are committed to something, you accept no excuses; only results.

Despite more than two decades of effort and investment, both in the form of money and time, the healthcare industry continues to struggle in meeting patient expectations, rebuilding public confidence and achieving financial stability. If healthcare organizations are to achieve the desired success in these areas, we first need to shed some light on why we are where we are and understand what it will take to build a future that meets the needs of our internal customers, external customers, and the ultimate customer – THE PATIENT.

At Darlene D. Bainbridge & Associates, Inc., we bring 3 decades of experience coupled with a serious commitment to promoting the change necessary for creating strategic success for the healthcare industry. In an environment as dynamic as the healthcare industry, it is important to always keep your expectations higher than your reality. If one does, the potential for success is always closer at hand. Our consultants are committed to helping our clients reach for that future business curve that can help attain a stronger position in a market where efficiency, effectiveness and a commitment to quality wins the day.

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