Emergency Department Patient experience of care

Experience that matters

Arbor has been conducting EDPEC surveys for nearly as long as HCAHPS has been around. We've learned the ropes so you can focus on delivering the best care possible.

Common Sense Pricing

One of the most common reasons our clients prefer us over our competitors. Pricing that fits your size, your needs, and your budget. No gimmicks and no year-end surprises.

The Data you really need

The survey industry is filled with services that don't actually serve. We only deliver insights that meet statistical significance to help save you time, money and effort.

Timely service

As a smaller company, we often have to work harder than our competitors. One call is all you need to get answers with Arbor. No more phone trees or waiting days for a call back.

Adding EDPEC to your HCAHPS contract? There's a discount for that!

Any Client who commissions 2 or more survey types with us will receive special pricing on the entire project. See our HCAHPS pricing to select a plan that best suits your needs and Contact Us for more details.

Frequently asked questions

Yes we do! In addition to EDPEC surveys, Arbor is CMS-certified to conduct HCAHPS as well as OAS CAHPS surveys for Hospital Outpatient Departments. We aim to deliver actionable insights for the entire spectrum of care.

Yes, we are happy to take on clients of all shapes and sizes. As a small company ourselves, we admire the hospitals who are otherwise exempt from CMS survey requirements but choose to do so for the betterment of their patient care. We also have solutions for facilities with low response rates on top of their already low volume. Ask us about it today!

Absolutely not! One of Arbor’s most popular features is our straight-line pricing. When you sign up for our services, what you see in your contract is what you should expect on your invoice. It’s budgeting made simple!

The short answer is – yes we do! We love the opportunity to speak with referrals for new business. It’s an affirmation that we are serving our clients well and they are getting maximum value from Arbor’s services. Know someone at another facility with a common management team or other affiliation? Pass along the savings!

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