Frequently asked questions
Yes we do! In addition to ED CAHPS surveys, Arbor is CMS-certified to conduct HCAHPS as well as OAS CAHPS surveys for Hospital Outpatient Departments. We aim to deliver actionable insights for the entire spectrum of care.
Yes, we are happy to take on clients of all shapes and sizes. As a small company ourselves, we admire the hospitals who are otherwise exempt from CMS survey requirements but choose to do so for the betterment of their patient care. We also have solutions for facilities with low response rates on top of their already low volume. Ask us about it today!
Absolutely not! One of Arbor’s most popular features is our straight-line pricing. When you sign up for our services, what you see in your contract is what you should expect on your invoice. It’s budgeting made simple!
The short answer is – yes we do! We love the opportunity to speak with referrals for new business. It’s an affirmation that we are serving our clients well and they are getting maximum value from Arbor’s services. Know someone at another facility with a common management team or other affiliation? Pass along the savings!