Call Center Services
Frequently asked questions
Yes we do! While most of our call center projects are commissioned with a proposed survey in mind, we are always willing to offer our input and experience in question design, composite design, survey length and more. Feel free to ask about it when exploring your project!
Not a single one! Due to the restrictions on outsourcing of healthcare surveys, which is our primary business, we keep with the same proven model for all other projects as well. Our survey team lives in the same area and even works in the same building as the rest of Arbor’s staff.
At Arbor, we pride ourselves on delivering excellent customer care. That includes a gimmick-free contract that we will develop with you at the onset of the project. You’ll know exactly what you’re getting and what you’re paying for it. Our fees are based on a historical response estimate and incorporates non-responders.
One of the greatest benefits Arbor offers is the ability to capture live, verbatim comments in a personal phone call. Due to the personal nature of a one-on-one conversation, comments are much more likely to be fair, accurate, and truthful. These comments add an element of qualitative data that can be used and incorporated into your quality control cycle.