With over 35 years of survey experience, Arbor delivers exceptional value and insights to each project we are commissioned for. We wouldn’t still be around if that weren’t the case! Our surveys use questions that are hand-picked to help guide you and your survey benefactors in making informed, data-backed decisions for the betterment of your community.  

We will never charge extra if it takes more than one attempt to reach a patient. However, there are certain instances where completed surveys above the agreed-upon yearly target may occur, resulting in a small fee. We do our best to curb this by working closely with clients to understand their needs and volume before a new project is started. You will never be charged for anything outside of what is written in your contract. 

We take privacy very seriously at Arbor. As a company that primarily specializes in healthcare surveys, we are bound by HIPAA regulations that we abide by every day. We execute the same level of care with non-health surveys and have taken the time to implement safeguards within our systems to prevent any possibility of  privacy being compromised.

Yes we do! We love the opportunity to speak with referrals for new business. It’s an affirmation that we are serving our clients well and they are getting maximum value from Arbor’s services. Know someone at another facility with a common management team or other affiliation? Pass along the savings!