Arbor was founded in 1982 by Larry Willis and Don Cohen. Along the way, they’ve hired many employees, expanded their service qualifications and affirmed their position as one of the top CAHPS vendors nationwide. This tradition of excellence was passed down to the experienced hands of Jennifer Young and Daniel Struck in 2018, both of whom boast 25 years of dedication to Arbor and it’s endeavors. 

             The company found its unique position in the market by maintaining a commitment to outstanding customer service. This holds true to facilities of all shapes and sizes. We believe equal dedication to clients should be the foundation of all partnerships, not the size of the contract. The results of this commitment were affirmed in 2010 when Modern HealthCare Magazine recognized Arbor as one of the top ten Patient Satisfaction Survey Firms in the U.S. Though the company has a few new faces around the office, our pursuit of delivering exceptional value and results remains constant.