Discover CAHPS with Arbor
Arbor is a CMS-authorized vendor for HCAHPS, HHCAHPS, CAHPS Hospice, and OAS CAHPS. We also conduct non-regulatory CMS surveys including EDPEC and CG-CAHPS. Web-based email surveys are available for non-CMS projects. Arbor can report survey results and patient comments on a weekly or monthly basis via our web-based portal. If there is a patient concern, the Arbor team notifies your team promptly so it can be addressed in real time
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CHECK YOUR LATEST RESULTS
Arbor is CMS-authorized to conduct most CAHPS Surveys, as well as non-CMS surveys. Ask about our solutions!
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Get in Touch
Our service team is dedicated to your complete satisfaction. Contact us today and see what we can do for you.
Results You Need,
When You Need Them
On average, Arbor finishes half of all completed surveys on the first try. Getting those early survey results can be pivotal in making time-sensitive decisions for your facility. Don’t risk any delays by relying on slower methods of survey administration.
A Tradition of Excellence
What is the one ingredient that has helped Arbor maintain success for over 35 years? A commitment to strong relationships with each and every client. We pride ourselves on being able to deliver unparalleled customer service and a personal touch that is hard to come by.
fall in love with our features
Real Time Stats
Get an email notification every time we upload new data for you. Jump into your own portal, manage accessibility across the organization, run reports and view comments in your patients' own words!
Easy To Use Interface
One walkthrough of the ArborOnLine interactive client portal is all it takes to empower our clients with the tools they need to focus on what matters most: their patients.
Ditch The Snail Mail
Do you know where your paper surveys end up? We imagine it resembles the same place that most paper mail does. Ask us about the advantages of switching to phone mode today.
Personal Telephone Interviews
All patients are interviewed by Arbor's own experienced telephone staff. The average employee has over 10 years of experience with Arbor so you can always count on quality and consistency.
Unmatched Customer Service
At Arbor Associates, we recognize the importance of your time. We strive to offer industry-leading turnaround for all customer services quesitons and inquiries.
Ask us about how we incorporate verbatim patient comments into the quality control cycle. Most clients are amazed at how much value lies in the qualitative and not just the quantitative.